- Applying artificial intelligence (AI) into smart cities can improve key quality of life indicators from 10 to 30 percent.
- Smart cities facilitate real-time communication with citizens regarding city status updates including traffic, weather, air quality, places of interest and so on.
- Beabloo’s AI solutions analyze audiences and personalize communication in real time through prototypes like Minerva and Halo.
Artificial intelligence is radically changing how companies work and interact with the world. The technology associated with artificial intelligence is becoming the key to creating smart cities that improve quality of life in urban centers. Successful smart city development requires a huge network of intelligent apps and technologies. These are increasingly implemented in modern cities and have a direct impact on every aspect of citizens’ lives.
According to a study from McKinsey, applications used in smart cities can improve key quality of life indicators by 10 to 30 percent. Necessary technologies include cameras, sensors, interactive digital signage and mobile apps that anonymously collect personal data (always while respecting peoples’ privacy). These use analytics to personalize messages and improve the daily experience. This way, cities can provide real-time information regarding city status updates, including traffic, weather, air quality, places of interest and so on.
This is what Beabloo, the Business Intelligence pioneer, is working on. They are developing their Active Customer Intelligence Suite (ACIS), an integrated set of solutions designed to communicate with customers, analyze them and create automated, personalized experiences. Some of these solutions are being developed in the Beabloo AI Research Lab, a laboratory for innovative projects and new artificial intelligence applications that improve the customer experience and customer service, with a special focus on brands and retailers.
One of the prototypes they developed is Minerva, digital signage guided by AI. Minerva analyzes audiences in real time to decide which content will be the most attractive to a given spectator to improve their experience. Minerva activates digital signage systems and shows the most desired content at the right place and time through automatic predictions. Citizens can receive and interact with useful content and information on digital signage installed throughout the city.
Another solution from the Beabloo AI Research Lab that improves the citizen experience is Halo, a voice-activated assistant powered by AI that interacts with people nearby. According to Gartner, by 2020, 20% of citizens in developed countries will use artificial intelligence assistants on a daily basis. Halo is integrated into digital signage and talks to people in a friendly, easy-to-understand way. Citizens can ask Halo to find locations, products or services, to pinpoint the latest offers, or to recommend events, restaurants and activities. Gartner also predicts that in 2022, 40% of employees in customer-facing roles will consult an AI-powered support agent every day. This means that solutions like Halo, which coexist with employees during the work day, will also serve as staff training and support resources.
Beabloo will participate in the Smart City Expo in Barcelona from November 13-15. Beabloo will collaborate with Salvi Lighting Barcelona to present a demo of Halo installed in a streetlight hypothetically located on Barcelona’s Passeig de Gràcia. The demo will consist of a screen equipped with a camera, Aaeon hardware, Beabloo software and the intelligent chatbot Halo. When a pedestrian is nearby and detected by the camera, Halo activates and talks to them to interactively offer help finding points of interest, tourist attractions and city services in the area. It is a practical example of how to take advantage of digital signage in cities.