Technology Reinvents Hospitality During the Pandemic
Hotels and restaurants invest in tech to guarantee safety during the COVID-19 pandemic
Technology helps tourism adapt to the new normal
Tourism has been one of the sectors hit hardest by the coronavirus pandemic. The sector is therefore now digitizing to reinvent. One of the pillars of the Spanish economy, tourism currently generates 12% GDP and 13% employment.
Given the number of outbreaks across Spain , tourist establishments must be able to meet visitors’ safety requirements and adapt to new pandemic-related laws and protocols.
“Previously, the tourist industry focused its digital investments online, prioritizing personalization. Now they can invest in the technology required to provide quality service while minimizing contagion. New protocols for protecting customers and employees can be a fantastic catalyst for tourism business owners to discover tech products and services that optimize their spaces,” explains Beabloo CEO and co-founder, Jaume Portell.
The best tech for tourism
The pandemic has made keeping employees and customers safe a necessity. The market now has solutions that can provide automatic check-in and integrated space management. There are even mobile apps that perform the check-in and check-out process, avoiding the need for receptionists. Guests can also use their smartphones to open doors and access services.
“Technology now allows our clients to continuously adapt their services to the safety protocols protecting their customers and employees. Hotels and restaurants are constantly exposed to the risk of contagion. This means that, while remembering the virus’ economic repercussions, implementing measures that allow tourists to experience “safe normalcy” is key,” notes Portell.
Tech solutions are ready to help tourist establishments comply with safety measures. Retail tech and online analytics company Beabloo, recently launched Interaction Care, a tech solution that protects physical spaces and helps avoid the spread of COVID-19. This solution is also approved by top-tier companies including Microsoft and Intel.
Interaction Care uses sensors to identify and protect against high-risk situations. It processes the data collected by the sensors – respecting privacy (without storing any personal data) and generates real-time alerts to guarantee compliance with social distancing measures, capacity limits, and mask usage. This system not only protects the interior of the space, and therefore, the customers and employees, it can also manage access points to provide security before anyone walks through the door. On top of the protection and safety benefits, Interaction Care technologies are useful long-term because they generate objective data on the impact of management decisions, suggest improvements to the physical space and services, and integrate decisions based on sales performance metrics.
Interaction Care has already been implemented in a range of spaces for various uses, including bank branches, pharmacies, and public spaces. It is also being implemented in different commercial spaces that require safety measures. The solution is incredibly versatile, and can be used in tourist attractions, hotels, restaurants, and more.