Technological Implications of Mandated Social Distancing for Banking
As the coronavirus (COVID-19) continues to spread around the world, more and more companies are modifying or suspending their services to help reduce the risks of contagion. Since banking is considered an essential service, local branches have been responding to safety concerns from customers and employees since day one.
Businesses and customers alike are feeling the massive economic impact of this pandemic. As the banking sector grapples with how the coronavirus outbreak might change banking habits, it’s becoming a necessity for branch offices to implement security measures that prioritize health and safety while continuing to provide their services as normally as possible.
How to implement social distancing and security measures in banks
There are multiple health and safety systems in banks, starting with COVID-19-specific help pages on bank websites. These pages give clients the information they need to face this unprecedented situation. There are also customer service resources that provide information on requesting documents such as postponing loan payments or getting exemptions from fines.
While online operations are working smoothly, bank branches are keeping their doors open for customers that need to perform transactions in person. The biggest issues for branch managers now are how to guarantee social distancing in branch offices, and whether or not branches will continue operating normally after the pandemic.
The issue of guaranteeing social distancing measures to combat coronavirus in physical spaces is affecting all sectors across the board. For now, the main focus for bank branches trying to reduce the spread of COVID-19 is implementing strategies for social distancing and avoiding physical contact. By leveraging technology that has been used for years to improve the customer experience in retail, these strategies can be based on reliable metrics and up-to-date information. This will make sure that the customer journey is both attractive and safe.
Using thermal cameras, you can deploy a temperature monitoring system that performs coronavirus temperature checks at the entrance to a branch office to detect customers with a fever. With zenithal cameras that measure the path customers follow around a space and which areas people visit the most, you can measure and ensure social distancing. By combining existing technologies with intelligent software that collects and processes key data (always respecting people’s privacy), you can create a social distancing alert system that can make any space safe and able to operate normally.
One of the biggest advantages of opting for technology in physical spaces is that it protects customers and employees equally. Another great benefit is that you can integrate performance metrics to optimize sales while staying safe.
At Beabloo, we gave this idea a name: Interaction Care. This solution, certified by top tech companies like Intel and Microsoft, isn’t just a system for controlling body temperatures and physical distancing in banks. It’s a comprehensive system for helping any business keep their physical spaces safe from COVID-19 infections so they can get back to business as usual in no time.